Terms of Business
The following Terms of Business are valid for all agreements, deliveries,
and services between Ralf Martin Hansen Software and his clients.
Different terms are null.
The Terms of Business of the clients are not applicable.
Pricing and Terms of Payment
We offer consistently low prices on our software.
Our prices, as displayed, are inclusive of German VAT. Our terms are 20 days net.
Payment is to be made by bank transfer. We do not accept credit cards. Prices may
EU countries other than Germany: The local VAT is effective. We will not
collect VAT if the client gives us his valid VAT number.
The client is responsible to pay the VAT in his home country.
Countries outside the European Union:
The client may be subject to import duties and taxes. Any additional charges for customs clearance must be borne by
the client; we have no control over these charges and cannot predict what they may be.
Custom policies vary widely from country to country, so the client should contact his local customs office for
further information. Additionally, when ordering from Ralf Martin Hansen, the client is
considered the importer of record and must comply with all laws and regulations of the country in
which he is receiving the goods.
Ordering and Terms of Delivery
When you place an order, we will send you an e-mail confirming
receipt of your order and containing the details of your order.
After you sent us your License Code and Machine Code
we will send you an invoice with our account details (local bank
After receiving payment, we will send you the License Number,
which gives you full access to the software.
If we do not receive the payment for more than
20 working days and the license numbers are not delivered, the order is cancelled.
Right of Withdrawal
If a client orders a service from Ralf Martin Hansen Software
(e.g. grant of a license to use software) via letter, telefon, or internet,
he has the right of withdrawal as is stated below.
Instructions Concerning the Right of Withdrawal
Right of Withdrawal
The client may withdraw from the contract within a period of two weeks in written form
(e.g. letter, fax, e-mail) without mentioning the reason.
The period begins after receiving these instructions in text form, but neither before
the fulfillment of the contract nor before the fulfillment of our information
obligations according to $ 312c paragraph 2 BGB in connection
with § 1 paragraph 1, 2, and 4 BGB-InfoV, as well as our obligations
according to §312e paragraph 1 sentence 1 BGB in connection with $ 3 BGB-InfoV.
For the observation of the withdrawal period it is sufficient to send the withdrawal
in time. The withdrawal is to be directed to:
Ralf Martin Hansen Software, Schwarzwaldstr. 22, 78234 Engen, Germany
Consequences of Withdrawal
In the case of an effective withdrawal, any benefits received are to be returned from
both sides and, if necessary, the utilisations (e.g. interests) drawn in are to
If the client is not able to totally or partially return the received benefits to
Ralf Martin Hansen, he has to pay a compansation for the corresponding lost value.
Commitments for the return of payments must be fulfilled within a period of 30 days.
The period begins, for the client when sending the declaration of withdrawal, for
Ralf Martin Hansen with its receipt.
If a software is to be written according client specifications,
the withdrawal period ends, at the time when Ralf Martin Hansen
is explicitly instructed by the client to begin with the work, that
means, when Ralf Martin Hansen receives the order.
For licensed software, the withdrawal period ends,
when the client receives the license numbers to use the software.
Ralf Martin Hansen Software delivers the license to use
the software on the number of computers the client paid license fees for.
Within the period of two years, the client can download 'updates' of the
software for free.
After this period, the client can extend the period for 'updates' for
another two years for 10% of the price of the new software.
The client can also decide to not extend the period for 'updates'
and continue to use the software as it is, without any further fees,
as long as the old software runs on new Windows Releases and new Windows Updates.
If the client needs to buy a new computer (because of hardware renewal, defect, or theft),
it can happen that he needs a new license number.
In such a case, Ralf Martin Hansen provides the new license number without further fees.
The client can download the software from the internet, exclusively.
Title, ownership, rights, and intellectual property rights in and to
the Software remain to Ralf Martin Hansen.
The client must accept the enclosed License Terms of the software.
Other services, especially installation of the software on the
client's computer, are not part of the delivery.
Telefon hotline service is not part of the delivery.
German law applies with the exclusion of the UN purchase law.
Ralf Martin Hansen Software controls any client data provided.
We use the information to handle orders, deliver our products and services,
process payments, and communicate with the client about orders, products, services, and
promotional offers. The client's data is NOT given to third parties.
In the event of invalidity of any provision of this agreement,
the parties agree that such invalidity shall not affect the
validity of the remaining portions of this agreement.
Ralf Martin Hansen Software